As a scientist-turned-designer with 11 years of experience grounded in human-computer interaction, I transform complex problems into elegant human-centered digital experiences that deliver lasting value to users and businesses.
SELECTED WORK
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The Walt Disney Company

Global Commerce Management

enterprise web • design strategy

Designing a unified, self-serviceable commerce management platform that enables efficient product launches to millions of customers.

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Belkin International, Inc.

Soundform Audio

mobile app design • hardware interaction

More consumers are using earbuds and headphones all throughout the day. How can we provide a high quality audio experience that caters to these needs?

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Belkin International, Inc.

Wemo Smart Dimmer Setup

mobile app design • hardware interaction

Setting up a smart dimmer switch involves wiring, calibrating brightness levels, and connecting to a smart home app. I coordinated design of multiple touch points in guiding users through this process.

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Loyola Marymount University

MyLMU University Portal

enterprise web • user research

Students, faculty, and staff at LMU use this digital portal to find needed information and complete day-to-day tasks. I worked with the IT team to re-envision this experience to be more useful, intuitive, and up-to-date.

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Nationwide Insurance

Annual Census Review for Retirement Plans

enterprise web

At the end of the year, administrators and employers review data for their retirement plan participants.

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Global power management company

Lumière Switchgear Support

mixed reality • emerging tech • innovation

Contextual support tool for electricians and electrical engineers that utilizes augmented reality and conversational UI.

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Recommendations

"Thank you for always working with your cross-functional teammates to ensure we are delivering the best possible solutions on Genie+!

You are not shy from calling out when the team needs to course correct. You will do whatever it takes to get the job done and your work is always of the highest quality. Beyond supporting Genie+, you always pitch in to help elevate our Enterprise Design org. Truly appreciate having you on the team!!"

Carol Lam, Senior Design Manager

"Caroline and I partnered together to build an internal commerce tool that supports Disney+ and ESPN+’s 150 million+ subscriber base. She grasps complex topics with ease, always keeps the user’s needs in mind, and flexibly adapts her UX discovery methods to what’s possible. Her ability to abstract a complex data model into user-friendly interfaces and work with ambiguity are unmatched at our organization.

In addition to being a rockstar design lead, Caroline’s collaborative attitude, willingness to learn, and problem-solving mindset make her an excellent addition to any team. With Caroline's support, I'm confident that any design challenge, big or small, will be tackled with ease."

Aoxue Tang, Principal Product Manager

"Wanted to give a recognition note to Caroline, who is always very proactive, great at handling ambiguity, and flexible to change. She not only thinks from a design-perspective but also ensures that cross-functional teams across different orgs stay connected with many competing priorities.

Very thankful to work with such a dedicated and thoughtful designer. She has been instrumental in our eligibility product work, helping to simplify the complex by translating engineering back end concepts into designs that can be used by non-technical staff."

Alice Kasper, Senior Product Manager

"[Caroline] plays a crucial role in shaping our product by clarifying user needs and delivering an exceptional user interface experience. [Her] designs are always clean, organized, and visually appealing, making it easy for our users to navigate our platform. She not only focuses on user experience but also considers engineering concerns, ensuring our designs lead to a long-lasting and maintainable product.

Her willingness to help others is unmatched. She never hesitates to help, making collaboration both productive and enjoyable. Caroline's positive attitude encourages a great team environment, and I truly appreciate how easy it is to work with her. Caroline is an invaluable asset to our team, and I feel fortunate to have her by our side as we enhance our product."

Sahand Javid, Senior Software Engineer