Hello! I'm a lead designer with 11 years of experience crafting global enterprise platforms, smart device interactions, and mobile apps at scale. With a strategic, adaptive, and diligent approach, I transform complex problems into elegant human-centered experiences that deliver lasting values to users and businesses.
Selected Work
Empowering business operations, accounting, and finance teams at Disney to efficiently launch new subscription prices to millions of customers across the globe.
66%
time spent configuring component offers
53%
total clicks in the E2E workflow
Guiding users through complex wiring, calibration, and mobile app setup steps for the latest Wemo Smart Dimmer product.
89%
participants who rated "clear" or "very clear" in beta testing
89%
participants who rated "easy" or "very easy" in beta testing
Re-envisioning the university portal for students, faculty, and staff to find information and complete day-to-day tasks.
85
students, faculty, and staff interviewed
16
sessions conducted to understand mental models
39
design concepts shared and evaluated
Redesigning the annual census review to accommodate more data, improve usability, and modernize styling for administrators and employers.
Thanks to all my teammates for the kind comments!
Thank you for always working with your cross-functional teammates to ensure we are delivering the best possible solutions on Genie+! You are not shy from calling out when the team needs to course correct. You will do whatever it takes to get the job done and your work is always of the highest quality.
Sr. Design Manager at Disney
Caroline and I partnered together to build an internal commerce tool that supports Disney+ and ESPN+'s 150 million+ subscriber base.
She grasps complex topics with ease, always keeps the user's needs in mind, and flexibly adapts her UX discovery methods to what's possible. Her ability to abstract a complex data model into user-friendly interfaces and work with ambiguity are unmatched at our organization.
Principal Product Manager at Disney
Caroline plays a crucial role in shaping our product by clarifying user needs and delivering an exceptional user interface experience.
Her designs are always clean, organized, and visually appealing, making it easy for our users to navigate our platform. She not only focuses on user experience but also considers engineering concerns, ensuring our designs lead to a long-lasting and maintainable product.
Sr. Software Engineer at Disney
Wanted to give a recognition note to Caroline, who is always very proactive, great at handling ambiguity, and flexible to change. She not only thinks from a design-perspective but also ensures that cross-functional teams across different orgs stay connected with many competing priorities.
Product Manager at Disney
I had the absolute pleasure of working with Caroline on Wemo smart home NPIs for around 2 years, where she led the UX designs for hardware interface and setup experiences.
In design meetings, Caroline always presented very thorough research and provided recommendations that are both intuitive and effective at solving user pain points. Her attention to detail, creativity, and user-centric designs made a huge impact on the overall HW & SW interface of Wemo. Beyond this, Caroline is an amazing person & team player to work with! Any organization/team will be lucky to have her.
Product Manager at Belkin
A judicious and diligent designer is what comes to mind when I think of Caroline. I've worked closely with Caroline on UX research for about two years.
I've watched her deliver on numerous designs for different BUs and she's consistently shown a pattern of conscientiousness, discipline and diligence in all of her work and frankly it's been both personally and collectively inspirational for our business. In every project she takes on, she meticulously researches the topic, its competitors and user reviews.
UX Researcher at Belkin